Millions of Mobile Moments – Each an Opportunity Lost or Gained
One question, one search, one click - multiplied tens of millions of times every day. Mobile marketing says “’react.” Mobile engagement means “understand, predict, engage -- and own” your customer.
The Bookit Mobile Engagement Platform reaches your global customers on any mobile device, on any network, anywhere. Our patented technologies deliver the “right message to the right person at the right time” to millions of consumers – creating customer value, loyalty and enhanced revenue, while cutting marketing costs and enhancing a dialog, and relationship, with your customers.
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SMT, Amex Travel rep in Finland is the first travel agency to introduce a new mobile payment solution called iSMS Pay (intelligent mobile payment).
Passengers can now book services through SMT’s contact center agents and then authorize payments remotely with one-click from their mobile phone. As a result, customers avoid the hassle and risk of reading their credit card numbers aloud over the phone.
See SMT's video clip from their big event held for corporate decision makers.
Connecting mission-critical network customers with service, outage and repair status.
Accenture Network harnesses the Bookit iSMS platform to create a direct link to their important network services customers. The Accenture Global Control Center helps hundreds of customers manage their mission-critical network applications, with vital information on planned maintenance service interruptions – as well as critical outage alerts. The system also informs customers about repair and service recovery status.
Fraud prevention through actionable transaction alerts, Microsoft Dynamics Plug In, Loyalty, Mobile payment
Nets makes use of Bookit's iSMS plug-in for Microsoft Dynamics CRM, which provides an interactive outreach channel for responding to suspicious transactions on the customer's account. The cardholder receives a text message from Nets with transactions details and is asked to confirm or reject charges by replying with a single letter A to accept, or R to reject. The solution has allowed the call center to cut costs, operate more efficiently, reduce false-positive account disruptions, and engage customers quickly to identify fraud on their accounts.
Nets is also a key partner of Bookit in the Nordics region, providing the payment processing back-bone behind the eMobile (mobile payment) service.
Account Top-up, Loyalty, Ancillary sales, Mobile payment
Mobile service provider Top-up (Helppo Lataus in native Finnish) was created in collaboration with the the payment processor Nets. The service allows mobile service provider's prepaid subscribers to top-up their voice and data subscriptions from their mobile phone in mere seconds. Top-ups can be acted upon anytime or anywhere. A top-up request is automatically pushed to the customer when account balances are low, eliminating entirely the need for the customer to visit an ATM, storefront, or website. Topping up credit is easy and secure since the customer is automatically authenticated with an iSMS® electronic fingerprint.
The Posti Flex service, powered by Bookit, allows parcel recipients to control the time and location of deliveries.
Prior to the use of intelligent, interactive messaging from Bookit, the Posti Flex service required personnel to individually call each parcel recipient to agree to a delivery time. The service suffered from unanswered calls that resulted in added expense, paperwork, and failed deliveries. The use of Bookit's service has resulted in far fewer failed deliveries and high customer satisfaction.
Proactive passenger services: mobile check-in, seat upgrades using loyalty points, & travel disruption alerts
Busy travelers often are too rushed to take advantage of Finnair upgrades available to them. Rather than expecting customer's to go to the Finnair website, enter their flight information, authenticate themselves, and then search for upgrade offers, Finnair decided to proactively push seat upgrade options to the customer's mobile phone using Bookit's platform. The customer recieves an offer to upgrade to business class using loyalty points, and replies with a single letter to accept the offer. Bookit mediates the dialogue between the customer and Finnair's back-end systems so that the process is seamless for both Finnair as well as the customer. The day of the flight, the customer receives the boarding pass directly to their phone and can skip check-in queus at the airport. Finnair benefits by increasing sales of business class seats as well as from newly available seats opened up in coach.
Mobile Tickets and Loyalty, Plug-in for Dynamics CRM.
VR customer's may receive their mobile boarding pass to their phone and eliminate the time required to obtain printed tickets.
Rovio uses Bookit's platform for campaigns to proactively offer digital content. Angry Bird's mobile campaign offering ringtones of their unique theme-song hit a gold record volume within just ten minutes. The feedback from customers was outstanding.
Salesforce Plugin. Mobile offers, loyalty, Mobile payment
Aurinkomatkat-Sun Tours Ltd wants to stand out from competing high-quality leisure travel providers by proactively offering tours and other services. Aurinkomatkat had previously found reaching customers abroad to be very difficult. Bookit's system has allowed Aurinkomatkat to engage customers throughout their travels with the Bookit's interactive messaging platform extension for Salesforce CRM.
Sampo Bank uses BookIT's platform at their customer service call center
Rescue Department Helsinki uses BookIT's platform to quickly schedule additional staff as emergencies require.
Bookit's intelligent system assists Rescue Department of Helsinki to automate staff scheduling in a dynamic fashion. If five additional staff member's are needed, the system schedules the first five responders and alerts any addional responders that the required slots have been filled.
Skanska adopted BookIT's service to improve their workplace safetly and communication