Don't overlook the SMS in conversational commerce

By Jukka Lehvilä

 

SMS messaging, or texting, is still king. Loved by millions, the original easy-to-use mobile message technology was extremely succesful before the proliferation of messaging apps today. But SMS never really went away – it has actually recently seen a tremendous increase in its use globally.

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Last mile logistics

By Bookit

Delivery logistics are undergoing dramatic change. Technological development has created huge new opportunities – drones, automation, chatbots, mobile ecommerce etc. – but logistics operators still go on with the same old logic leaving consumers frustrated. These days it is common for 20 to 30 per cent of deliveries to fail on the first try, creating a time-consuming loop of rescheduling.

Watch video to check out how this problem could be solved:

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Conversation is the key to the last mile problem

By Peter Klenberg

Delivery logistics are undergoing dramatic change. Technological development has created huge new opportunities – drones, automation, chatbots, mobile ecommerce etc. – but logistics operators still go on with the same old logic leaving consumers frustrated.

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