Fraud prevention through actionable transaction alerts, Microsoft Dynamics Plug In, Loyalty, & Mobile payment.
Nets makes use of Bookit's iSMS plug-in for Microsoft Dynamics CRM, which provides an interactive outreach channel for responding to suspicious transactions on the customer's account.
The cardholder receives a text message from Nets with transactions details and is asked to confirm or reject charges by replying with a single letter A to accept, or R to reject.
The solution has allowed the call center to cut costs, operate more efficiently, reduce false-positive account disruptions, and engage customers quickly to identify fraud on their accounts.
Nets is also a key partner of Bookit in the Nordics region, providing the payment processing back-bone behind the eMobile mobile payment service.