IBM System Journal Bookit Finnair

Legal research topics in user-centric services


There are several essential legal topics that must be included in the research agenda of service science. In this paper, we discuss these topics, beginning with an analysis of the definition of a service and a categorization of some of the actors in service systems, with their diverse interests. A set of case

studies and scenarios is presented to illustrate the kinds of legal challenges that are involved in providing user-centric and customeroriented services. We conclude by suggesting the most important legal topics that should be studied further in relation to service science.


Tuesday, Jan 22, 2008